Privacy Policy

1. Introduction

Kingsway Grand Resort ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website (aurexonix.com) or use our services.

We are the data controller for the personal data we process. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to this privacy policy. If you do not agree, please do not use our services.

2. Data We Collect

We collect the following types of personal data:

2.1 Data You Provide

• Name and contact details (email, phone, address)
• Booking and reservation details
• Payment information (processed securely by third parties)
• Messages and enquiries you send us
• Feedback and reviews

2.2 Data We Collect Automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website or source
• Cookie data (see section 4)

2.3 Data From Third Parties

• Booking platforms and travel agents
• Social media (if you connect your account)
• Payment processors (transaction confirmation only)

3. How We Use Your Data

We use your personal data for these purposes:

• To process bookings and reservations
• To respond to your enquiries and requests
• To provide and improve our services
• To send booking confirmations and updates
• To send marketing (with your consent)
• To comply with legal obligations
• To prevent fraud and ensure security
• To analyse website usage and improve user experience

We process your data based on: your consent, contract performance, legal obligations, or our legitimate interests.

4. Cookies & Tracking

We use cookies and similar technologies on our website. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site. We use this data to improve our services.
• Functional cookies: Remember your preferences and settings.
• Marketing cookies: Used to deliver relevant ads (only with your consent).

4.2 Managing Cookies

You can control cookies through our cookie banner when you first visit. You can also manage cookies in your browser settings. Note that blocking some cookies may affect website functionality.

5. Data Sharing

We may share your data with:

• Service providers who help us operate (hosting, payment processing)
• Professional advisers (lawyers, accountants)
• Law enforcement when required by law
• Business partners (only with your consent)

We do not sell your personal data to third parties.

Some service providers may be located outside the UK. We ensure appropriate safeguards are in place for international transfers.

6. Data Retention

We keep your personal data only as long as necessary:

• Booking records: 7 years after your stay (legal requirement)
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months
• Enquiry records: 3 years after last contact
• Account data: Until you request deletion

After these periods, we securely delete or anonymise your data.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Ask us to correct inaccurate data
• Erasure: Ask us to delete your data
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us using the details below. We will respond within 30 days.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Contact Us