Your GDPR Rights

Last Updated: January 2026

About This Page

The UK General Data Protection Regulation (UK GDPR) gives you control over your personal data. This page explains your rights and how to exercise them.

Kingsway Grand Resort (operating as aurexonix.com) is the data controller for your personal information. We take your privacy seriously and are committed to upholding your rights.

Your GDPR Rights

Under UK GDPR, you have the following rights:

Right to Access

You can request a copy of all personal data we hold about you. This is known as a Subject Access Request (SAR).

Right to Rectification

If your data is inaccurate or incomplete, you can ask us to correct it. We will update our records promptly.

Right to Erasure

Also called the "right to be forgotten". You can ask us to delete your data in certain circumstances.

Right to Restriction

You can ask us to limit how we use your data while a complaint or request is being resolved.

Right to Portability

You can request your data in a common format so you can transfer it to another service.

Right to Object

You can object to certain types of processing, including direct marketing and profiling.

How to Exercise Your Rights

Step-by-Step Process

  1. Send your request to support@aurexonix.com
  2. Include your full name and the email address linked to your account
  3. Clearly state which right you wish to exercise
  4. We may ask for ID verification to protect your data
  5. We will respond within 30 days of receiving your verified request

There is no charge for most requests. If a request is clearly unfounded or excessive, we may charge a reasonable fee or refuse to act.

Withdrawing Consent

Where we process your data based on consent, you can withdraw that consent at any time. This includes:

  • Marketing emails: Click the unsubscribe link in any email, or contact us directly
  • Cookies: Adjust your browser settings or use our cookie management tool
  • Third-party sharing: Contact us to revoke any consent given

Withdrawing consent does not affect the lawfulness of processing before withdrawal.

Managing Cookies

You can control cookies in several ways:

  • Use our cookie banner when you first visit the site
  • Adjust settings in your web browser
  • Use browser extensions that block tracking
  • Clear cookies from your browser regularly

Note that blocking essential cookies may prevent some features from working.

For more details, see our Privacy Policy.

Data Controller Information

Contact Details

Data Controller: Kingsway Grand Resort

Website: aurexonix.com

Address: 146 Wellington Street, Kingston upon Thames, KT1 2BQ, United Kingdom

Email: support@aurexonix.com (24 hour support)

General enquiries: info@aurexonix.com

Complaints

If you are unhappy with how we handle your data, please contact us first. We will try to resolve your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Updates to This Information

We may update this page to reflect changes in law or our practices. The "Last Updated" date at the top shows when changes were made.

We encourage you to check this page regularly. Significant changes will be communicated via email where appropriate.